We have an exciting opportunity for the right person to join APL’s Fabricator Support team who is ready to “learn and grow” and is eager to join a Kiwi company with a real family culture.

We are looking for a technically minded, IT savvy person who has high attention to detail with excellent communication and customer service skills to maintain, develop and support APL’s software offering.

This is a core role which involves:

• Supporting Fabricators with any issues relating to APL software (Primarily V6 and ESP)
• Maintaining accurate product information in the pricing database
• Problem solving, analytical, and troubleshooting skills
• Providing support for all APL fabricators on product inquiries
• Working closely with the team to progress system development and upgrades
• Installation and training for customers with other APL specific software products

We work right across the building industry to make tomorrows buildings possible, today. We have a modern family culture and offer long-term growth for all our employees’ careers.

To be successful in this role you will need to have the following skills/knowledge and experience:

• Good in-depth working knowledge of Windows 10 & 11, MS Office products and computer software
• Problem solving, analytical, and troubleshooting skills.
• Good communicating, presenting, and training skills.
• Ability to adapt to our busy fabricator support environment
• Minimum 2-3 years proven experience in Building or Manufacturing Industry, ideally in a support role
• Proven industry experience.

Additional skills which would be advantageous in this role:

• Software development/programming knowledge
• Understanding of SQL database structures/development
• Window and Door industry knowledge
• Mechanical aptitude to visualise 2D drawings in 3 dimensions

Please apply with your CV including relevant experience and projects you have been involved with.